Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation with tracking details once your order is on its way.
Shipping Times
| Region | Estimated Delivery |
|---|---|
| United States | 7–12 business days |
| Canada | 10–15 business days |
| Europe (EU/UK) | 10–18 business days |
| Australia / New Zealand | 12–20 business days |
| Rest of World | 15–25 business days |
Please note: these are estimated delivery windows. Actual delivery times may vary due to carrier delays, customs processing, or peak shopping seasons.
Shipping Rates
We offer free standard shipping on all orders. No minimum purchase required — every order ships free, worldwide.
Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update in the carrier system. If your tracking has not updated after 5 business days, please contact us.
Customs & Import Duties
For international orders, please be aware that customs duties, taxes, and fees may apply upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the buyer. CatGlide has no control over these charges and cannot predict their amount.
Lost or Damaged Packages
If your package appears lost or arrives damaged, please contact our support team within 30 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order or a full refund.
Address Accuracy
Please double-check your shipping address before completing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you notice an error, contact us within 12 hours of placing your order so we can update it before processing.