Shipping & Delivery
How long does shipping take?
Standard shipping takes 7–15 business days depending on your location. Orders are processed within 1–3 business days before shipping. You will receive a tracking number via email once your order ships.
How can I track my order?
Once your order ships, you will receive an email with your tracking number and a link to track your package. You can also check your order status by visiting our Contact page and reaching out to our support team.
Do you ship internationally?
Yes! We ship to most countries worldwide. International shipping times may vary (typically 10–20 business days). Any customs duties or import taxes are the responsibility of the buyer.
Returns & Refunds
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, contact us within 30 days of delivery for a full refund or exchange. Items must be in their original condition.
How do I start a return?
Email us at supportcatglide@gmail.com with your order number and reason for return. Our team will respond within 24–48 hours with return instructions.
Products
Are your products safe for cats?
Absolutely. Every product is carefully selected and tested for safety. Our water fountains use BPA-free, food-grade materials. Grooming tools are designed with rounded edges to prevent injury. We only carry products we would use with our own cats.
How often should I replace the water fountain filters?
We recommend replacing filters every 2–4 weeks depending on usage and water quality. Our 6-pack replacement filters provide a convenient 3–6 month supply.
Is the water fountain noisy?
Not at all! Our Automatic Cat Water Fountain operates at under 40 dB — quieter than a whisper. The pump is designed for silent, continuous operation so neither you nor your cat will be disturbed.
Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.
Can I cancel or modify my order?
Orders can be cancelled or modified within 12 hours of placement. After that, the order may already be in processing. Contact us as soon as possible and we will do our best to help.